Please review with counsel. This text is a boutique starting template for ElbeeGems. Update business details, jurisdiction, timelines, and payment terms before relying on it for live sales or advertising.
Unique stones
Most ElbeeGems pieces are one of a kind. To protect both buyer and atelier, returns are limited. Please read carefully before purchasing.
Eligible returns
Unless marked Final sale on the product page or invoice, you may request a return within 7 days of delivery if:
- The gem is unused and in original condition
- All certificates, boxes, and paperwork are included
- You first obtain a return authorization from us
Non-returnable / final sale
- Custom cuts, commissions, or specially ordered settings
- Items altered after delivery
- Stones sold with an explicit final-sale note
- Digital documents alone (e.g. certificate copies already provided)
Damaged or incorrect items
If a shipment arrives damaged or does not match the order, contact us within 48 hours of delivery with photos. We will arrange repair, replacement (if available), or refund as appropriate.
How to start a return
- Email elbeegemsales@gmail.com · +1 555 1234 with your order number and reason.
- Wait for written return authorization and shipping instructions.
- Ship insured; you are responsible for the stone until we receive it.
Refunds
Approved refunds are issued to the original payment method after inspection, typically within 5–10 business days of receipt. Shipping charges are non-refundable unless we made an error.
Chargebacks
Please contact us before filing a chargeback — we will work with you directly whenever possible.