Can I buy online or only inquire?
Priced, available stones may be added to cart and purchased through checkout. Other pieces are inquire-only — we’ll confirm availability and next steps privately.
Are the gems one of a kind?
Yes. Most vault pieces are unique. Once sold, that exact stone is gone.
Who cuts the stones?
Laurie Brown — founder and cutter of ElbeeGems. Learn more on the About page.
Do you provide certificates?
When available, certificate PDFs are linked on the gem page. Ask if you need a specific lab or an updated report.
How does shipping work?
See our Shipping Policy for processing times, insurance, and international notes.
What is your return policy?
Unique gems have a limited return window and some final-sale exceptions. Full details are on Returns & Refunds.
How do I compare stones?
Use the Compare control on shop tiles, then open the compare page to review side by side.
Still need help?
Visit Inquire or email elbeegemsales@gmail.com · +1 555 1234.